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  • PRIVACY POLICY

    Mhondoro Safari Lodge & Villa (we, us) guarantees top-level service. This is also shown in our tailored updates and newsflashes. In order to send you these tailored updates and newsflashes (the Mailings), we process your personal data in our client relation management (CRM) systems (Outlook, MailChimp, Excel). In this Privacy Policy we set out what personal data we collect and use and for what purposes. Further, this Privacy Policy includes important information regarding your rights with respect to the processing of your personal data. Therefore, we encourage you to read this Privacy Policy very carefully. This Privacy Policy forms part of our broader privacy statement. From time to time, we may need to change this Privacy Policy. The most recent version of this Privacy Policy is available here.

    Whose personal data do we collect?

    In the context of our Mailings, we collect your personal data because you are our client or other valued contact.

    How do we collect your personal data and why?

    We may collect information about you:

    • directly from you, such as the information you provided to us when you filled-in our contact form on our website;
    • directly from you, such as the information you provided to us when you opted-in for our Mailings;
    • by means of cookies (that are placed when you visit our website). For more information on the cookies we use in this respect, please see below.
    • by means of cookies (that are placed when you opt-in for our Mailings and in any of our Mailings). For more information on the cookies we use in this respect, please see below.

    We aim to only send relevant Mailings, to personalize our Mailings, and to keep our database up to date. Furthermore, we use the information provided by you to better understand the recipients of our Mailings and to improve our Mailings and service offering. Below we have schematically set out what personal data we collect about you and for what purposes.

    Personal data:Purposes:
    Name *to correctly address our Mailings and other emails
    email address *to contact you and send you the Mailings
    telephone number or mobile telephone numberto contact you
    gender (by cookies)to correctly address you
    age (by cookies)to customize our Mailings and include you on the correct marketing lists
    areas of interest (by cookies)to customize our Mailings and include you on the correct marketing lists
    country (by cookies)to customize our Mailings and include you on the correct marketing lists
    language (by cookies)to customize our Mailings and include you on the correct marketing lists
    location (by cookies)to customize our Mailings and include you on the correct marketing lists
    the internet browser you use (by cookies)to customize our Mailings and include you on the correct marketing lists
    the operating system you use (by cookies)to customize our Mailings and include you on the correct marketing lists
    the service provider you use (by cookies)to customize our Mailings and include you on the correct marketing lists
    opt-in/opt-out for marketing materialsto correctly register and follow-up any opt-in or opt-out that you have indicated to us, in order to ensure our Mailings are customized to your expressed wishes and to ensure that you no longer receive undesired Mailings
    whether you have opened the Mailing and or clicked on any links included in the Mailingto analyze whether our Mailings are well-read and to improve our (future) Mailings

    We are required to process the personal data marked with an asterisk (*) in order to be able to send you the Mailings and to contact you. Of course, you may refuse to give us certain of these personal data. Please keep in mind that this may result in us being unable to send you the Mailings or emails.

    With whom do we share your personal data?

    In the context of the purposes as listed above, we may share your personal data with third parties, such as parties that help us organize or host our events and researchers that help us analyze our Mailings. We will ensure that, where relevant, contractual safeguards are implemented to ensure the protection of your personal data when disclosing your personal data to a third party. For example, we will enter into data processing agreements with relevant parties (providing for restrictions on the use of your personal data and obligations with respect to the protection and security of your personal data). As a general rule, we do not share your personal data as set out above with other parties.

    How long do we store your personal data?

    We will store your personal data as listed above until the moment you have informed us that you no longer wish to receive our Mailings and other emails, we cease the sending of the relevant Mailings, or it appears that your email address is no longer in use (for example when we receive a filed delivery notification).

    What are your rights and how you can exercise them?

    Please note that you can always unsubscribe from our Mailings or change your preferences by clicking the subscribe or unsubscribe link at the bottom of every Mailing. Further, you have the right to:

    • information about and access to your personal data;
    • rectify your personal data;
    • erasure of your personal data (‘right to be forgotten’);
    • object to the processing of your personal data.

    To exercise your rights, please contact us. You will find the contact details at the bottom of this Privacy Policy. Finally, you have the right to lodge a complaint with the relevant Data Protection Authority, such as the Dutch Data Protection Authority.

    Use of cookies in Mailings and our website

    Our Mailings and website make use of tracking cookies by Click Dimensions to track visitor statistics. We use these statistics to continuously improve our Mailings and website, and thus offer you relevant content. If you opt in to our Mailings, downloading images, clicking on a link in any of these Mailings or visiting our website will cause you to be personally identified. This means we can see whether you open our Mailing or visit our website. If you wish to avoid this tracking, you can unsubscribe from our Mailings or customize the settings of your browser so that it refuses cookies. Most web browsers automatically accept cookies, but you can usually customize the settings of your browser so that it refuses cookies. You must set your settings for each browser and on each computer you use.

    Contact 

    If you have any questions, comments or complaints in relation to this Privacy Policy or the processing of your personal data by us in the context of the Mailings and the website, please feel free to contact us via lodge@mhondoro.com.